Data Deletion Policy

Last updated: December 6, 2025

At Emajinet, we respect the privacy and rights of our users and customers. This page explains how you can request deletion of your personal data from our systems in compliance with Meta / WhatsApp and general data protection expectations.

1. Who this policy applies to

This Data Deletion Policy applies to:

• Merchants and businesses who use the Emajinet platform.
• Agents and staff who log into Emajinet.
• End customers whose data (for example, phone numbers, sales history, or WhatsApp contact details) may be processed by Emajinet on behalf of a merchant.

2. What data we can delete

Depending on our legal, tax, and accounting obligations, we may be able to delete or anonymize the following categories of data:

• Account information (name, email address, phone number, business profile).
• Transactional data linked to a specific customer or user (for example, sales records, invoices, and payment history) after any legally required retention period has passed.
• WhatsApp and notification contact details stored for messaging.
• Other profile or usage data stored in our system that can be safely removed without breaking critical accounting, audit, or legal obligations.

Some data may need to be retained for a specific period where we have a legitimate business or legal reason (for example, to comply with financial regulations, combat fraud, or maintain accurate accounting records). In such cases, we will restrict the data and keep it only for as long as required.

3. How to request data deletion

To request deletion of your data, please send an email to:

Please include:

• Your full name
• Your business name (if applicable)
• The email address and/or phone number associated with your Emajinet account
• A clear description of what data you want deleted (for example: account deletion, specific customer records, WhatsApp contact details, etc.)

We may ask for additional information to verify your identity before processing your request.

4. Processing your request

Once we receive a valid and verifiable request:

• We will acknowledge your request by email.
• We will review what data we hold about you or your account.
• Where deletion is possible, we will delete or irreversibly anonymize the requested data from our active systems.
• In some cases, we may retain certain minimal information where required by law, to prevent fraud or abuse, or to maintain bookkeeping records.

We aim to process most deletion requests within 30 days, subject to the complexity of the request and applicable legal requirements.

5. Data in backups and logs

In some cases, certain data may continue to exist temporarily in encrypted backups or system logs after deletion from our active systems. These backups and logs are retained only for disaster recovery, security, and audit purposes and are automatically removed after their retention period expires. We do not use backup or log data for any other purpose.

6. Deletion requests via Meta / WhatsApp

If you have connected with us or one of our merchants via WhatsApp (using the Emajinet integration) and you submit a data deletion request through Meta / WhatsApp, we will:

• Treat the request as a standard data deletion request under this policy.
• Identify your records based on the phone number or identifiers provided by Meta / WhatsApp.
• Delete or anonymize any associated data from Emajinet's systems where possible and lawful.

7. Changes to this policy

We may update this Data Deletion Policy from time to time to reflect changes in our services or applicable laws. When we make changes, we will update the "Last updated" date at the top of this page. Your continued use of Emajinet after those changes become effective means you accept the updated policy.

8. Contact Us

If you have any questions about how we handle data deletion, please contact us at:

Email: support@emajinet.africa